automatic call distributor

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• Automatic call distributor — In telephony, an Automatic Call Distributor (ACD), also known as Automated Call Distribution, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony… …   Wikipedia

• automatic call distributor — (ACD)    A device that attaches to a telephone system to connect incoming calls to a given extension or any free extension without operator intervention …   IT glossary of terms, acronyms and abbreviations

• call distributor —    See automatic call distributor …   IT glossary of terms, acronyms and abbreviations

• Call centre — A very large collections call centre in Lakeland, Florida. A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to… …   Wikipedia

• Monster (The Automatic song) — Monster Single by The Automatic from the album Not Accepted Anywhere …   Wikipedia

• ACD — Automatic Call Distribution (Computing » Telecom) ** Automatic Call Distributor (Computing » Telecom) * Apple Cinema Display (Computing » Hardware) * Acid citrate dextrose (Medical » Physiology) * Australian Cattle Dog (Medical » Veterinary) *… …   Abbreviations dictionary

• ACD — • Automatic Call Distributor Telefonie • Analyzer for ConDuctivity ( > IEEE Standard Dictionary ) • Advanced Circuit Design …   Acronyms

• Interactive voice response — IVR redirects here. For other uses, see IVR (disambiguation). Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs. In telecommunications, IVR allows… …   Wikipedia

• Business telephone system — Early model 464G Western Electric key telephone set A business telephone system is any of a range of a multiline telephone systems typically used in business environments, encompassing systems ranging from small key systems to large scale private …   Wikipedia

• Private branch exchange — A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. PBXs are also referred to as …   Wikipedia

• Computer telephony integration — For the telephony API in Microsoft Windows, see Telephony Application Programming Interface. Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a… …   Wikipedia